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Existing customers car insurance help

Welcome back to Brightside. As an existing customer of ours our aim is provide you with the highest level of support throughout your time with us. Should you ever need to get in touch with us, our UK based team is here to help.

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Existing customers car insurance help
Manage your policy online

Manage your policy online

As a Brightside customer you have access to an online account. We've provided you with details of how you login to this account when you joined us. By using your online account you can make a whole host of changes to your account whenever you want plus all your documents are all in one place.

Login Register for your online account

Making changes to your policy

Making changes to your policy

At Brightside we provide you with an online account. Here you can make changes to your policy whenever you want. So if you have moved home or want to add an extra driver just log in and make it happen


Making a claim

Making a claim

Making a claim can be scary thought, however we work with a claims team that will make it as straightforward as possible and allow you to get on with life as soon as possible.


Renewing your policy

Renewing your policy

Here at Brightside we will contact around 30 days before your renewal date offering you a new price for your coming year. If your circumstances have changed in the previous year and you haven't let us know please contact us so we can update your quote.


Uploading documents to your online account? Here's how...

Need to make a change to your policy? Here's how...

Want to access your online account? Here's how...

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How do I renew my policy?


Brightside will attempt to obtain a renewal price 28 to 21 days before your policy is due to renew and will advise you of this by your preferred delivery method.

How can I get proof of my No Claims Discount?

Policy documents, No Claims Discount

Proof of No Claims Discount can only be released once your policy has ended and any debt has been cleared and any mid-term claim has been settled.

How do I access my online account?

Website, Online Account

The help video in our existing customers section explains how to register for and access your online account.