Our cookie policy

We use cookies to give you the best possible experience of our website. If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. See our Privacy & security policy for more information on cookies and how to manage them.

× Back

Our contact centre colleagues are now working from home. To help manage our service to you, we've taken the decision to reduce our opening hours. All offices across the Brightside group will now be open Monday to Friday 9am to 6pm, Saturday 9am to 1pm and closed Sunday for the foreseeable future.

Website line

Existing Customers

As a customer of ours we want to make things as easy as we can so this section of our website is dedicated to you!

You should find everything you need to help you manage your policy; whether this is you need to logging in to your account, getting hold of us by phone or viewing your policy documents.

Just select the product you have with us below and we will guide you to the information you need to know. 


Manage your policy and retrieve your documents

Who is your insurance with?

Brightside customers

Brightside customers

If you have Brightside Insurance for your car, van or bike and want to make changes to your policy then you can through your customer account.



From 1 January 2021 UK motorists driving vehicles in the EU and EEA member states, Switzerland, Serbia, Iceland, Norway and Andorra will need to carry Green Cards.

We will keep our pages updated as new information becomes available.

Find out more

Things to know about your policy

Make changes to your policy

Make changes to your policy

If you have a Brightside policy you are able to make changes to your policy via your online account.


Making a claim

Making a claim

Making a claim can be scary thought, we work with a claims team that will make it straightforward as possible and allow you to get on with life as soon as possible.


Renewing your policy

Renewing your policy

We'll be in touch around a month before your policy is due with your new insurance price. If you want to contact us about your renewal, click on the button below and we'll point you in the right direction

Contact us

Uploading documents to your online account? Here's how...

Need to make a change to your policy? Here's how...

Want to access your online account? Here's how...

Popular help topics

View all


How do I make a claim?


Of course we hope you never have to make a claim, but if you need to contact us then you can call us 24hrs 7 days a week on 0330 333 7 888.

How do I cancel my insurance?

Renewals, Cancellations

We're sorry to hear that you'd like to cancel your policy. We work tirelessly to make sure our service is the best it can be and we're sorry that you don't feel that our cover is right for you.

I don't want to renew my policy

Renewals, Cancellations

You can contact our Customer Services team and request your policy is not renewed. You can find their contact details here.

How do I make a complaint?


We try our best to offer great service at every stage of your insurance experience with us. If you feel that we have fallen below the quality you would expect and want to make a complaint then please contact our Customer Services team.

How do I access my online account?

Website, Online Account

The help video in our existing customers section explains how to register for and access your online account.

How do I add extras to my policy?

Online Account, Changes and updates

If you'd like to add any policy extras such as breakdown cover or key cover for example, please call our customer services team.

How can I change my vehicle?

Changes and updates, MTA (Mid Term Adjustment), Insurance

Click find out more to see the options depending on what vehicle you have insured.

How can I change my contact details?

Changes and updates, MTA (Mid Term Adjustment), Insurance

If you'd like to change your contact details such as your email address or contact number or address, then visit the existing customer section of this website, select your product and then follow the instructions.

How can I add or change a driver on my policy?

Changes and updates, MTA (Mid Term Adjustment), Insurance

If you'd like to make changes to your policy such as adding a driver then go to our existing customers section of the website, select your product and follow the instructions.

I want to change some details on my policy, how do I do that?

Changes and updates, MTA (Mid Term Adjustment), Insurance

The quickest and easiest way to change your vehicle is on your online account

Bespoke life insurance starting from £1 a month

Quick and easy online life insurance, no paperwork needed.

New customers only: get TWO months free with code BRIGHT at checkout.