Our contact centre colleagues are now working from home. To help manage our service to you, we've taken the decision to reduce our opening hours. All offices across the Brightside group will now be open Monday to Friday 9am to 6pm, Saturday 9am to 1pm and closed Sunday for the foreseeable future.
As a customer of ours we want to make things as easy as we can so this section of our website is dedicated to you!
You should find everything you need to help you manage your policy; whether this is you need to logging in to your account, getting hold of us by phone or viewing your policy documents.
Just select the product you have with us below and we will guide you to the information you need to know.
If you have Brightside Insurance for your car, van or bike and want to make changes to your policy then you can through your customer account.
From 1 January 2021 UK motorists driving vehicles in the EU and EEA member states, Switzerland, Serbia, Iceland, Norway and Andorra will need to carry Green Cards.
We will keep our pages updated as new information becomes available.
If you have a Brightside policy you are able to make changes to your policy via your online account.
Making a claim can be scary thought, we work with a claims team that will make it straightforward as possible and allow you to get on with life as soon as possible.
We'll be in touch around a month before your policy is due with your new insurance price. If you want to contact us about your renewal, click on the button below and we'll point you in the right direction
Of course we hope you never have to make a claim, but if you need to contact us then you can call us 24hrs 7 days a week on 0330 333 7 888.
We're sorry to hear that you'd like to cancel your policy. We work tirelessly to make sure our service is the best it can be and we're sorry that you don't feel that our cover is right for you.
You can contact our Customer Services team and request your policy is not renewed. You can find their contact details here.
We try our best to offer great service at every stage of your insurance experience with us. If you feel that we have fallen below the quality you would expect and want to make a complaint then please contact our Customer Services team.
The help video in our existing customers section explains how to register for and access your online account.
If you'd like to add any policy extras such as breakdown cover or key cover for example, please call our customer services team.
Click find out more to see the options depending on what vehicle you have insured.
If you'd like to change your contact details such as your email address or contact number or address, then visit the existing customer section of this website, select your product and then follow the instructions.
If you'd like to make changes to your policy such as adding a driver then go to our existing customers section of the website, select your product and follow the instructions.