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Welcome back

As a customer of ours we want to make things as easy as we can so this section of our website is dedicated to you!

You should find everything you need to help you manage your policy; whether this is you need to logging in to your account, getting hold of us by phone or viewing your policy documents.

Just select the product you have with us below and we will guide you to the information you need to know. 

Manage your policy and retrieve your documents

Who is your insurance with?

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Things to know about your policy

Make changes to your policy

If you have a Brightside policy you are able to make changes to your policy via your online account.

Login

Making a claim

Making a claim can be scary thought, we work with a claims team that will make it straightforward as possible and allow you to get on with life as soon as possible.

Claim

Renewing your policy

We'll be in touch around a month before your policy is due with your new insurance price. If you want to contact us about your renewal, click on the button below and we'll point you in the right direction

Contact us

Popular help topics

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How do I make a complaint?

Complaints

We try our best to offer great service at every stage of your insurance experience with us. If you feel that we have fallen below the quality you would expect and want to make a complaint then please contact our Customer Services team.

How do I access my online account?

Website, Online Account

The help video in our existing customers section explains how to register for and access your online account.

How can I add or change a driver on my policy?

Changes and updates

If you'd like to make changes to your policy such as adding a driver then go to our existing customers section of the website, select your product and follow the instructions.

How can I change my contact details?

Changes and updates

If you'd like to change your contact details such as your email address or contact number or address, then visit the existing customer section of this website, select your product and then follow the instructions.

How can I change my vehicle?

Changes and updates

Click find out more to see the options depending on what vehicle you have insured.

How do I add extras to my policy?

Online Account, Changes and updates

If you'd like to add any policy extras such as breakdown cover or key cover for example, please call our customer services team.

I want to change some details on my policy, how do I do that?

Changes and updates

Go to the existing customers section of this website, select your product and then follow the instructions. For some products you can make changes online. For others, you may need to call our customers services team.

How do I make a claim?

Claims

Of course we hope you never have to make a claim, but if you need to contact us then you can find our details here.