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Make a Claim

Call 0330 333 7 888
24hrs 7 days a week 


So, you've had an accident and it wasn't your fault.

What you might not know is that if you do have an accident that wasn't your fault it is the person who caused the accident and their insurance company who are obliged to take the lead and be responsible for your repairs and keeping you mobile.

Here at Brightside we have chosen claims specialists Carpenters Insurance Services Limited to help you navigate your way around the steps you will need to take.

What to do after an accident

1. Get medical help straightaway if this is required.

2. Call the police - make sure they have all the details and ask for a copy of the police report.

3. Take photographs - of your injuries, the scene, and the damage to all vehicles involved.

4. Get the contact details of any witnesses to the accident and ask them if they are happy to be a witness if it was to go to court.

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Top tips for making a claim

  • Call the relevant claims hotline as soon as possible, so all the information is fresh in your mind.
  • Give clear details in your claim - one topic per sentence. 
  • Don't exaggerate your claim, our teams are experts and will know if the facts stack up.
  • Document the damage - take photos and videos where appropriate.
  • Keep a log of your claim, any conversations should be logged and keep all communications together.

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How do I make a claim?


Of course we hope you never have to make a claim, but if you need to contact us then you can call us 24hrs 7 days a week on 0330 333 7 888.

I have made a claim with you. How do I find out what's happening?


When you make a claim you will be given a telephone number to call or will be provided with email updates.

I have reported a claim and this is marked as fault but it was non-fault. Why is this?


It refers to whether your insurer has to pick up the costs rather than blame. Theft cases for example are not your fault in one sense but the insurer will be the one to pick up the costs and pay out.

What is an acceptable proof a claim not being my fault?

Claims, No Claims Discount

A letter from the insurer you were covered with at the time of the incident is an acceptable proof of a claim not being your fault, and this is generally called "a non-fault claim". This can be sent to us via your account, email or post.