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Brightside Insurance aim to provide a high standard of service at all times. However, we recognise that things can occasionally go wrong. When this occurs, we want to hear about it so that we can try to put things right. We are committed to investigating your complaint promptly and will keep you informed of progress throughout.

You can make a complaint verbally, in writing or by email at any time during the insurance process. When you contact us please give us your name and a contact telephone number. Please also quote your reference number and explain the reason for your complaint.

It is our intention to provide you with a high level of service at all times. In the unlikely event that you should have cause for complaint, please write to the Complaints Manager at this address:

Complaints Manager
Brightside Park
Severn Bridge
Aust, Bristol
BS35 4BL


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We will acknowledge receipt of your complaint in writing promptly and provide you with a timescale for a full response. We will endeavour to provide you with a final response within 8 weeks. This complaints notification procedure does not affect your right to take legal action.


Financial Ombudsman Service

If you remain dissatisfied with our response to your complaint you may be able refer the matter to the Financial Ombudsman Service. To use their service you must be eligible and your complaint must be sent to them within 6 months of our final response letter. You can contact them at:


Financial Ombudsman Service

Exchange Tower


E14 9SR


Telephone: 0800 023 4567 or 0300 123 9123




Complaints Data 

Please click here to view our complaints data.