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Make a claim

We like to make your claim as stress-free as possible.

Select your insurance product below to reach the right number and find out what information we'll need for your claim.

Commercial property insurance claims

Please check your policy wording to find your claims telephone number

Of course we hope you never have to make a claim and that you enjoy trouble free insurance, but if you do need to make contact with your claims company then you should find all you need on this page.

Remember it's important to let the relevant claims team know about an incident as soon as you can, even if you're not at fault.

This is because in the time after the incident you, or a third party, may decide to make a claim and if you haven't let the claims team know of the incident, then your insurance may not cover you.

Top tips when making a claim

  • Call the relevant claims hotline as soon as possible, so all the information is  fresh in your mind.
  • Give clear details in your claim - one topic per sentence. 
  • Don't exaggerate your claim, our teams are experts and will know if the facts stack up.
  • Document the damage - take photos and videos where appropriate.
  • Keep a log of your claim, any conversations should be logged and keep all communications together.

What will I need to make a claim?

  • Your policy number
  • Your personal details
  • Details of anyone else involved
  • Details of any witnesses
  • Crime reference number(if you have one)

Popular help topics

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How do I make a claim?


Of course we hope you never have to make a claim, but if you need to contact us then you can find our details here.

I have made a claim with you. How do I find out what's happening?


As our claims are managed by a specific claim provider we can only advise you of the current reported status of a claim, we can't give you any details about the claim. Find out more here

I have reported a claim and this is marked as fault but it was non-fault. Why is this?


Find out more information here.

What is an acceptable proof a claim not being my fault?


A letter from the insurer you were covered with at the time of the incident is an acceptable proof of a claim not being your fault, and this is generally called "a non-fault claim". This can be sent to us via your account, email or post.