Our cookie policy

We use cookies to give you the best possible experience of our website. If you continue, we'll assume you're happy for your web browser to receive all cookies from our website. See our Privacy & security policy for more information on cookies and how to manage them.

× Back

Make a claim

We like to make your claim as stress-free as possible.

Select your insurance product below to reach the right number and find out what information we'll need for your claim.

Who is your insurance policy with?

Top tips for making a claim

  • Call the relevant claims hotline as soon as possible, so all the information is  fresh in your mind.
  • Give clear details in your claim - one topic per sentence. 
  • Don't exaggerate your claim, our teams are experts and will know if the facts stack up.
  • Document the damage - take photos and videos where appropriate.
  • Keep a log of your claim, any conversations should be logged and keep all communications together.

Popular help topics

View all

How do I make a claim?


Of course we hope you never have to make a claim, but if you need to contact us then you can find our details here.

I have made a claim with you. How do I find out what's happening?


As our claims are managed by a specific claim provider we can only advise you of the current reported status of a claim, we can't give you any details about the claim. Find out more here

I have reported a claim and this is marked as fault but it was non-fault. Why is this?


Find out more information here.

What is an acceptable proof a claim not being my fault?


A letter from the insurer you were covered with at the time of the incident is an acceptable proof of a claim not being your fault, and this is generally called "a non-fault claim". This can be sent to us via your account, email or post.