So, you've had an accident and it wasn't your fault - what are you supposed to do now? Do you contact your insurer ? Do you contact their insurer? What questions will they ask? What evidence do you need to take from the scene of the accident?
What you might not know is that if you do have an accident that wasn't your fault it is the person who caused the accident and their insurance company who are obliged to take the lead and be responsible for your repairs and keeping you mobile.
Here at Brightside we have chosen claims specialists Slater and Gordon to help you navigate your way around the steps you will need to take. They help 1000's of people every year successfully pursue a claim and have experienced claims handlers who are ready to take your call 24/7.
Of course we hope you never have to make a claim, but if you need to contact us then you can find our details here.
As our claims are managed by a specific claim provider we can only advise you of the current reported status of a claim, we can't give you any details about the claim. Find out more here
Find out more information here.
A letter from the insurer you were covered with at the time of the incident is an acceptable proof of a claim not being your fault, and this is generally called "a non-fault claim". This can be sent to us via your account, email or post.