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Customer Consultant - Sales  

Customer Operations  
Home Based  

Salary: Up to  £25,000 dependent on experience 

Location: Home-based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

These roles will be predominantly home-based. If you are  successful we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

Brightside is a fun and fast paced financial services business.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the Role

  • Your main place of work will be at home. There will be some requirement to travel to our office if required for meetings etc. and therefore you will need to live within an hour of one of our offices in Bristol, Southampton, or Torquay.
  • You’ll spend your time speaking to potential customers over the telephone, generating new business sales and helping them renew their existing policies.
  • Sharing your knowledge on our insurance products and giving interested customers real reasons to buy
  • Identifying opportunities to offer additional products and services
  • It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling and working to targets.
  • This a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that meets their individual circumstances
  • You’ll work a 37.5-hour week. Our opening hours are Monday to Thursday 9am-7pm, Friday 9am-5.30pm and Saturday 9am – 1pm. You will be required to work one late shift per week from 10.30am – 7pm and one in four Saturdays from 9am – 1pm.

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will also have experience of working to targets in a sales-based environment but if you haven’t we will consider your application if you have experience of working in a fast paced environment with a focus on performance.

You will

  • Be a strong communicator with the ability to adapt your style to each customer
  • Enjoy working to and exceeding performance targets and closing sales
  • Be energetic and have a positive approach to problem solving
  • Have the ability to manage your own workload, be organised and understand how to prioritise
  • Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is, you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be based in a virtual classroom and some on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.

  • You will also receive a wide range of benefits:
  • You’ll start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
  • If you need more holiday you have the option to buy up to 3 additional days
  • And you will never have to work on your birthday!
  • Life Assurance to the value of 4 times your basic salary
  • Company pension scheme
  • We give you access to a discount site for things like eating out, health and leisure, family fun and more
  • Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
  • You’ll also get access to the 24/7 Employee Assistance Programme.

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Customer Consultant - Sales  

Customer Operations  
Home-based  

Salary: £19,500 plus bonus
Location: Home-based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

These roles will be predominantly home-based therefore we are offering a flexible working pattern to suit your lifestyle and support a work life balance including; full time hours, spilt shifts and part-time hours. If you’re successful we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton or Torquay.  

Brightside is a fun and fast paced financial services business.

We pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the Role

  • Your main place of work will be at home. There will be some requirement to travel to our office if required for meetings etc. and therefore you will need to live within an hour of one of our offices in Bristol, Southampton or Torquay.
  • You’ll spend your time speaking to potential customers over the telephone, generating new business sales and helping them renew their existing policies.
  • Sharing your knowledge on our insurance products and giving interested customers real reasons to buy
  • Identifying opportunities to offer additional products and services
  • It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling and working to targets.
  • This a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that meets their individual circumstances
  • The full-time working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9am- 8pm. Typically if you are opting for full time hours you’ll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-5pm (when you work a Saturday you’ll get the time off in lieu). However, we are open to discussing all sorts of flexible options to suit you, including part time hours, split shifts and much more so please apply so we can discuss this with you in more detail

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will also have experience of working to targets in a sales-based environment but if you haven’t we will consider your application if you have experience of working in a fast paced environment with a focus on performance.

You will:

  • Be a strong communicator with the ability to adapt your style to each customer
  • Enjoy working to and exceeding performance targets and closing sales
  • Be energetic and have a positive approach to problem solving
  • Have the ability to manage your own workload, be organised and understand how to prioritise
  • Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be based in a virtual classroom and some on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.

  • You will also receive a wide range of benefits:
  • You’ll start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
  • If you need more holiday you have the option to buy up to 3 additional days
  • And you will never have to work on your birthday!
  • Life Assurance to the value of 4 times your basic salary
  • Company pension scheme
  • We give you access to a discount site for things like eating out, health and leisure, family fun and more
  • Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
  • You’ll also get access to the 24/7 Employee Assistance Programme.

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Commercial Insurance Broker  

Customer Operations  
Home-Based  

Salary:                   Up to £32,500 Dependant on experience
Location:              Home-based

We are looking for an experienced Commercial Insurance Broker with strong Professional Indemnity experience. You will be responsible for winning new customers from opportunities provided by our business partners, working with our selected PI Insurers as well as open-market broking, generating profitable growth through exceptional service. You will develop and deliver clear personal plans that support continuous improvement in PI broking strategy and performance, and will be an ambassador for Brightside with our customers, partners and insurers, driving improvements and demonstrating legal and regulatory competence through all activities.

About the role

  • Generate appropriate and profitable sales by providing best practice advice and exceptional service to all Professional Indemnity customers.
  • Demonstrate a thorough understanding of our products and procedures with particular focus on Professional Indemnity, ensuring our customers are given accurate information and are treated fairly at every opportunity
  • A colleague expert in Professional Indemnity, you will take the lead and support the team in product and placement strategy for Professional indemnity insurance within the SME business
  • Identify appropriate opportunities for yourself or others to offer additional products and services to customers
  • Consistently achieve targets in line with key performance indicators, call monitoring standards and quality and compliance (as and where appropriate)
  • Ensure our customers’ needs are identified and fulfilled appropriately
  • Proactively look for opportunities to ensure resources are used efficiently and effectively and meet changing circumstances
  • Comply with all relevant legislative and legal requirements, including industry regulations, employment law, data protection and health and safety
  • Organise own workload to ensure that targets are met
  • Demonstrate the Fair Treatment of Customers principles during all customer contact
  • Undertake ad-hoc tasks as directed by Line Manager

About You

  • Previous experience of working in a frontline Commercial insurance role; must include broking and placement of Professional Indemnity insurance risks
  • Proven experience of using own initiative to meet customer demands and needs and resolve customer queries
  • Able to demonstrate experience of winning new business, developing new relationships, and working with Insurers to negotiate great customer outcomes.
  • You will need to be self-motivated and able to work under your own initiative.
  • Able to demonstrate contribution to the achievement of the wider team targets and objectives, supporting the growth and profitability of the business
  • We will need you to be a confident and articulate communicator both verbally and in writing and have well-developed influencing skills.
  • You will have good analysis skills and you can effectively problem solve.
  • You will need to have experience of working to targets and/or tight deadline You will need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is, you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home.

What is in it for you?

  • A competitive basic salary
  • Life Assurance to the value of 4 times your basic salary
  • Company pension scheme
  • Health Cash Plan (includes wellbeing, optical and dentistry allowance)
  • 25 days (FTE) plus bank holidays per annum plus birthday day off
  • Additional holiday allowance increased in line with length of service
  • A buy and sell holiday scheme of up to 3 days (FTE)
  • Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers

About the interview process

  • **Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually. These roles will be predominantly home-based but you will be required on occasions to travel to the office for meetings etc. and so you will ideally live within an hour of one of our offices (Bristol, Southampton or Torquay)**

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Customer Consultant – Renewal Invites  

Customer Operations  
Home-Based  

*Please note this is an Internal Vacancy only

Customer Consultant Service –  (Renewal Invites)
Salary: Dependant on experience

Location: Home based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually. These roles will be predominantly home-based working full-time hours.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the role

  • Producing renewal invitation packs to existing customers
  • Ensure our customer’s needs are identified and filled appropriately
  • Provide a service which ensure a prompt and timely review of cases
  • Support the Customer Services Team Leader in exceeding departmental budgeted productivity targets
  • Undertake any other duties as reasonably requested
  • Ensure individual daily productivity performance indicators and errors are attained
  • Demonstrate a thorough understanding of our products and procedures, ensuring our customers are given accurate information at the earliest opportunity
  • Demonstrate the Treating Customers Fairly (TCF) principles during all customer contact
  • Build positive relationships within the team and contribute to creating a positive team environment
  • Maintain awareness of and follow legislative and legal requirements, including industry regulations, employment law, Data Protection and Health and Safety
  • Demonstrate behaviours that promote our values

The full-time working hours are 37.5 hours per week 9-5pm Monday – Friday, 1 in 4 Saturdays (time back in Lieu when the Saturday is worked)

About you

  • Whilst working remotely definitely has its benefits we have learnt that it isn’t for everyone so you must be comfortable working independently and without a physical team around you.
  • Experience of working in a fast-paced environment
  • We will need you to have strong verbal communication skills
  • You will need to be enthusiastic and engaging with a positive attitude and approach
  • It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets
  • You will need to have a good attention to detail
  • you will need to be able to identify year on year premium discrepancies within defined framework
  • Experience using Microsoft Office, databases, and systems
  • Insurance experience
  • You’ll need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of classroom based and on the job training. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

  • You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
  • If you need more holiday you have the option to buy up to 3 additional days
  • And you will never have to work on your birthday!
  • Life Assurance to the value of 4 times your basic salary
  • Company pension scheme
  • We give you access to a discount site for things like eating out, health and leisure, family fun and more
  • Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
  • You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

Closing Date 12th March 2021

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Management Accountant  

Finance  
Home Based  

Management Accountant

Salary:             £35,000 - £40,000 depending on experience
Location:         Home based
 

About the team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We are looking for a Qualified Management Accountant to join our Finance Department on a full-time permanent basis. Our Finance Department provide essential support to all areas of the business to ensure the Group hits its financial objectives and plans & targets.

About the role

As the Management Accountant you will be providing support to the Head of Commercial Finance, as well as having direct responsibility for the preparation of accurate and timely financial information and management accounts. You will also have responsibility for ensuring the accuracy and integrity of the accounting records for the business.

Key responsibilities include:

  • Prepare accurate monthly management accounts for the business unit to agreed timescales, including balance sheet
  • Preparing and updating key supporting documentation for items such as bad debt, IFRS15 deferral and cancellation triangles
  • Facilitate the year end audit process including liaising with auditors as necessary
  • Prepare, understand, challenge and agree an annual budget and reforecast as required
  • Provide financial support and analysis to the Trading Business unit teams, including understanding the key business performance drivers, metrics and trends
  • Provide support to evaluate potential opportunities and initiatives
  • Line management responsibility for a Finance Analyst
  • Ad hoc projects as required

About you

We’d love to hear from you if you have previous Management Accounting experience. Here are some other things we’d like you to know about or have experience in:

  • Qualified Accountant (CIMA, ACCA etc.)
  • Knowledge of Access Dimensions, FocalPoint and Connect IP would be beneficial
  • Be able to demonstrate well-developed planning, processing & organising abilities, a high level of attention to detail and the capacity to work to key deadlines. You must have prioritisation and time management skills combined with a high degree of accuracy
  • Have excellent verbal and written communication skills and the ability to develop credibility with the management team
  • Be able to support and work in a small, close-knit team.
  • Have good judgment, excellent commercial awareness, and a focus on continuous improvement
  • Be highly analytical, pro-active and commercial.
  • To have good problem-solving skills.
  • Must be able to work on own initiative and as part of a team

What’s in it for you?

We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

You will receive a wide range of benefits:

  • You’ll start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
  • If you need more holiday you have the option to buy up to 3 additional days
  • And you will never have to work on your birthday!
  • Life Assurance to the value of 4 times your basic salary
  • Company pension scheme
  • We give you access to a discount site for things like eating out, health and leisure, family fun and more
  • Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
  • You’ll also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

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Digital Content Executive  

Marketing  
Home Based  

Digital Content Executive

Salary:             Up to £30,000 per annum (pro rata on contract length)
Location:         Home based, and within easy reach of our Head Office based in Bristol
Contract:         3-month Fixed Term Contract

About the team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We are looking for a Digital Content Executive to join our Marketing Department on a 3-month Fixed Term Contract

Our Marketing Department look after all aspects of Brightside’s brand, websites, customer communications and social media. They’re also responsible for both acquisition and retention marketing through PPC in all its forms, writing great content and offers to drive sales to both our online and offline journeys.

About the role

As the Digital Content Executive, you will be responsible for managing and improving the digital marketing content to increase engagement, click-through and conversion.

This role will suit an experienced digital marketing executive who has broad knowledge and experience in content management, SEO, CRO, copywriting and graphic design.

Key responsibilities include:

  • Develop key landing pages to support paid and comms activity
  • Improve SERP rankings and organic volume through development and delivery of a web content
  • Produce copy and content in line with brand and compliance guidelines
  • Produce design assets for websites, social, email, print media, etc. 
  • Identify opportunities to improve site conversion
  • Work closely with the IT team to develop on-site functionality and capability
  • Support reach and engagement on social media accounts

About you

We’d love to hear from you if you are passionate about digital marketing and have experience of developing and implementing content in line with marketing strategies. Here are some other things we’d like you to know about or have experience in:

  • Excellent knowledge and experience of Search Marketing
  • Experienced in content and copy writing for SEO optimisation and CRO
  • Experienced with seeking out new ways to present and communicate messages through design collateral
  • Experience managing website content via a CMS
  • Experience of graphic design, e.g. Illustrator, Photoshop, InDesign
  • Working knowledge of HTML
  • Previous experience of managing business social media accounts
  • Ability to work in a self-directed, change focussed and results-orientated environment

What’s in it for you?

We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

You will receive a wide range of benefits:

  • You’ll start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
  • If you need more holiday you have the option to buy up to 3 additional days
  • And you will never have to work on your birthday!
  • Life Assurance to the value of 4 times your basic salary
  • Company pension scheme
  • We give you access to a discount site for things like eating out, health and leisure, family fun and more
  • Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
  • You’ll also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

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