Job Title: Insurer Portfolio Manager

Salary: Dependent on experience

Location: Predominantly home-based

Contract: Maternity Cover

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

This role will be predominantly home-based but you will be required on occasions to travel to our offices for meetings etc. and so you will ideally live within an hour of our Bristol, Southampton or Torquay office.  

About the role

The Insurer Portfolio Manager has responsibility for oversight and optimisation of the SME Broking strategy, and for managing strategically important relationships of both internal and external stakeholders across Insurers and Operations.

The successful candidate will be able to use analytical and statistical insights to deliver and exceed business goals across all SME product lines.

The key elements of your role will include:

• Manage/support as required the portfolio of written business across SME product lines
• Be a key contact for internal and external stakeholders in the consistent delivery and optimisation of the SME Broking strategy
• Maintain and develop analytical information to support and drive income targets of SME product lines
• Build and maintain trusted relationships with external partners
• Interpret and exploit internal and external data to provide analytical insight to support delivery of business goals
• Ongoing tracking of business performance to ensure delivery of business goals
• Lead development projects on behalf of the SME business working with internal stakeholders and departments
• Provide insight and support as required in the development of SME partnership propositions
• Maintain awareness of and follow Brightside’s company procedures and guidelines, including security, regulatory and quality related matters.
• Comply with all relevant legislative and legal requirements, including industry regulations, employment law, Data Protection and Health and Safety.
• Demonstrate behaviours that promote company values.
• Undertake any other duties as reasonably requested.

About you

• Minimum 3-5 years proven experience working within the Commercial insurance industry.
• Proven relationship management experience.
• Experience of working with volume data to cleanse, manipulate, analyse and report.
• Excellent analytical skills.
• Excellent interpersonal and communication skills.
• Strong negotiation and influencing skills.
• Strong numeracy and literacy skills.
• Insurance qualification desired but not essential.
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of virtual and on the job training, which will all be completed remotely. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

*Please note this is an Internal Vacancy only

Job Title: Senior Customer Consultant

Location: Predominantly home-based

Salary: £20,000

Contract: Permanent

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

This role will be predominantly home-based but you will be required on occasions to travel to our offices for meetings etc. and so you will ideally live within an hour of our Bristol office.  

About the role

As a Senior Customer Consultant, you will support the Team Leader by taking on additional responsibilities to help with the day-to-day running of the Team. You will monitor team performance for use in one-to-one meetings and appraisals, and work collaboratively with the Team Leader to consistently drive and improve customer service and operational/individual performance. You will provide exceptional service to internal and external customers, achieving business targets whilst demonstrating legal and regulatory competence through all activities.

The key elements of your role will include:

• Provide exceptional internal and external customer service
• Identify appropriate opportunities to offer additional products and services to customers
• Consistently achieve targets in line with key performance indicators, call monitoring standards and quality and compliance.
• Demonstrate a thorough understanding of our products and procedures ensuring our customers are given accurate information at the earliest opportunity
• Organise own workload to ensure customer needs and business targets are met
• Deputise in the Team Leaders absence
• Support the Team Leader to guide the team’s performance to achieve business targets
• Support the Team Leader to coach and develop the team acting as the first point of contact for procedural product advice and technical support
• Build positive relationships within the team and contribute to creating a positive team environment
• Undertake any other duties as reasonably requested.

The working hours are 37.5 hours per week. Monday to Friday 8am-9pm (this could be an 8-5/9-5/10-6 shift) one Saturday in 3 (9-5pm) time back in lieu 

About You

• Experience of working in a fast-paced Customer Service environment
• Excellent Customer service skills- experience gained either over the telephone or face to face. You will need to be able to fulfil customer’s needs effectively showing ownership, empathy, and resolution
• We will need you to have strong verbal communication skills with the ability to adapt your style when needed
• You will need to be enthusiastic and engaging with a positive attitude and approach
• It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets
• A friendly pleasant telephone manner.
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of classroom based and on the job training. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

*Please note this is an Internal Vacancy only

Job Title: Senior Customer Consultant

Location: Predominantly home-based

Salary: £20,000

Contract: Secondment

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

This role will be predominantly home-based but you will be required on occasions to travel to our offices for meetings etc. and so you will ideally live within an hour of our Bristol office.  

About the role

As a Senior Customer Consultant, you will support the Team Leader by taking on additional responsibilities to help with the day-to-day running of the Team. You will monitor team performance for use in one-to-one meetings and appraisals, and work collaboratively with the Team Leader to consistently drive and improve customer service and operational/individual performance. You will provide exceptional service to internal and external customers, achieving business targets whilst demonstrating legal and regulatory competence through all activities.

The key elements of your role will include:

• Provide exceptional internal and external customer service
• Identify appropriate opportunities to offer additional products and services to customers
• Consistently achieve targets in line with key performance indicators, call monitoring standards and quality and compliance.
• Demonstrate a thorough understanding of our products and procedures ensuring our customers are given accurate information at the earliest opportunity
• Organise own workload to ensure customer needs and business targets are met
• Deputise in the Team Leaders absence
• Support the Team Leader to guide the team’s performance to achieve business targets
• Support the Team Leader to coach and develop the team acting as the first point of contact for procedural product advice and technical support
• Build positive relationships within the team and contribute to creating a positive team environment
• Undertake any other duties as reasonably requested.

The working hours are 37.5 hours per week. Monday to Friday 8am-9pm (this could be an 8-5/9-5/10-6 shift) one Saturday in 3 (9-5pm) time back in lieu 

About You

• Experience of working in a fast-paced Customer Service environment
• Excellent Customer service skills- experience gained either over the telephone or face to face. You will need to be able to fulfil customer’s needs effectively showing ownership, empathy, and resolution
• We will need you to have strong verbal communication skills with the ability to adapt your style when needed
• You will need to be enthusiastic and engaging with a positive attitude and approach
• It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets
• A friendly pleasant telephone manner.
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of classroom based and on the job training. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

Customer Consultant – Sales
Salary: £16,000 - £18,000 plus bonus

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually. These roles will be predominantly home-based working full-time hours.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the Role

• Your main place of work will be at home. There will be some requirement to travel to our office if required for meetings etc. and therefore you will need to live within an hour of one of our offices in Bristol, Southampton, or Torquay.
• You will spend your time speaking to customers over the telephone helping them to set up, renew and make changes to their policy.
• Sharing your knowledge on our insurance products and giving interested customers real reasons to buy
• Identifying opportunities to offer additional products and services
• It is a fast-paced environment, so you will be the kind of person who thrives on busy days all helping our customers.

The full-time working hours are 37.5 hours per week. Our opening hours are Monday - Friday 8am- 6pm and 9am – 1pm on Saturdays.

Typically, if you are opting for full time hours you’ll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you’ll get the time off in lieu).

About you

• Whilst working remotely definitely has its benefits we have learnt that it isn’t for everyone so you must be comfortable working independently and without a physical team around you.
• Experience of working in a fast-paced customer service environment with excellent customer service skills.
• You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• You will be enthusiastic and engaging with a positive attitude and approach.
• It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets.
• You’ll need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of virtual and on the job training, which will all be completed remotely. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

Job Title: Team Leader

Salary: Dependent on experience

Location: Predominantly home-based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

This role will be predominantly home-based but you will be required on occasions to travel to our offices for meetings etc. and so you will ideally live within an hour of our Bristol office.  

About the role

If you’re an experienced people leader, let’s talk! You’ll need to be passionate about getting the best out of your team and demonstrate the right behaviours to be a real role model to our people.

At Brightside our customers are truly at the heart of everything we do and our people live and breathe this so you’ll need to as well. You’ll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day to day role that deliver real business benefit.

Day to day you’ll be managing a team of between 10 – 14 Customer Consultants within a contact centre environment. Your team spend most of their time speaking to new or existing customers discussing their insurance needs.

The key elements of your role will include:

• You will confidently guide and motivate your team to achieve business targets and quality objectives.
• We’ll need you to ensure that the team provide exceptional customer service and that we meet and exceed agreed SLA’s.
• You’ll build positive relationships across the team; creating an environment that facilitates strong performance and increases profitability. 
• You will regularly meet and communicate with your team to engage and motivate them as individuals to achieve specific and agreed targets.
• You will be accountable for monitoring & managing performance to keep your team on track, recognising achievements and tackling underperformance.
• You will coach and develop to equip your team with the skills, knowledge and behaviours required to increase capability and raise performance standards/targets.
• It will be your responsibility to stay up to date with new initiatives to interpret and pass on new product/technical/customer and organisational developments and cascade this to your team.
• Ensuring and monitoring team performance relating to regulatory requirements and ensuring this is embedded throughout the team will be key.

About you

• Experience of managing a team within a contact centre environment
• Strong performance management skills
• Excellent customer service skills and experience of complaint handling
• Strong verbal communication skills with the ability to adapt your style when needed
• Ability to work under pressure in a target driven environment
• Effective multi-tasking skills with the ability to manage a large and varied workload
• It would be an advantage if you have experience of working within the Insurance/Financial services industry however this isn’t essential.
• Ability to work independently and virtually, both personally and as a leader.
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of virtual and on the job training, which will all be completed remotely. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

Customer Consultant – Service
Salary: £16,000 - £18,000
Location:  Predominantly home-based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually. These roles will be predominantly home-based working full-time hours.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the role

• You will take inbound calls from our customers helping them with queries about their existing policies.
• You’ll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
• Using your product knowledge and customer service skills you’ll resolve and offer solutions
• Building rapport and understanding each customer’s requirements you will seek opportunities to up sell or cross sell when appropriate.
• You will also be required to support customers who are unable to complete our online journey for setting up new policies or renewing their existing policies.

The full-time working hours are 37.5 hours per week. Our opening hours are Monday - Friday 8am- 6pm and 9am – 1pm on Saturdays.

Typically, if you are opting for full time hours you’ll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you’ll get the time off in lieu).

About You

• Whilst working remotely definitely has its benefits we have learnt that it isn’t for everyone so you must be comfortable working independently and without a physical team around you.
• Experience of working in a fast-paced customer service environment with excellent customer service skills.
• You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• You will need to be enthusiastic and engaging with a positive attitude and approach.
• It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets
• You’ll need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of virtual and on the job training, which will all be completed remotely. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

Job Title:         Senior Infrastructure Analyst

Salary:             Competitive (Depending on Experience)

Location:         Predominantly home-based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

This will be predominantly home-based therefore we are offering a flexible working pattern to suit your lifestyle and support a work life balance including; full time hours, spilt shifts and part-time hours. If you’re successful we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour commute of our head offices in Bristol.

We are looking for an experienced Senior Infrastructure Analyst to join the Technology Team. Reporting into the IT Manager, you will be joining a team of Infrastructure Analysts who have responsibility for managing the day-to-day running of the company’s network, server, security, storage and core business application infrastructure.

About the role

The successful candidate will have accountability for the development and integration of services and systems that fall within the responsibility of this post, working closely with Managers to implement solutions in compliance with corporate and departmental project management standards through the full change management life cycle.

The key elements of your role will include:

• Develop and maintain a resilient and secure platform infrastructure, covering desktop, servers, storage, security and core business applications / services.
• Actively maintain all infrastructures through incident and problem resolution, as defined by the department’s service and operating level agreements, governed by an ITIL based approach.
• Accurately diagnose and resolve technical issues relating to the network and server infrastructure.
• Ensure the availability and security of the company network due to adequate security systems and pro-active monitoring.
• Act as an escalation point and mentor other IT Infrastructure Team Members.
• Liaise with technology suppliers in regards to technical consultancy, problem resolution, deliveries of equipment, returns / repairs of equipment.
• Develop and sustain effective working relationships with key suppliers and managers with the business.
• Provide technical expertise to business-driven service and change requests when required, in particular the changes to infrastructure systems / services.
• Work closely with stakeholders to ensure that delivered systems are both technically sustainable and meet the business need.
• Resolve day to day management of change requests in relation to project plans, to ensure agreed deadlines are met.
• Produce technical documentation as required
• Produce and present training / user guide documentation.
• Comply with the Data Protection Act at all times.
• Maintain awareness of and follow company procedures and guidelines, including security, regulatory and quality related matters.
• Undertake any other duties as reasonably requested.

About you

We are looking for someone who can take ownership of their own workload and hit the ground running. You will need to have:

• A very strong technical background, with a logical mind, excellent attention to detail and a willingness to learn.
• Extensive Microsoft client and server administration experience.
• Strong skills and experience with virtualisation technologies.
• Server and Network Hardware skills.
• Network infrastructure implementation and maintenance experience.
• Experience of Microsoft System Centre products.
• Shared storage management experience.
• Experience designing and implementing changes and improvements.
• Industry standard technical or professional qualification – e.g. Microsoft, MCSE and/or CISCO, CCNA or CCNP.
• Knowledge and experience of working in an ITIL environment.
• Success working in a team-based environment with good interpersonal skills.
• Ability to work independently and virtually.
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What’s in it for you?

• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• Health Cash Plan (includes wellbeing, optical and dentistry allowance)
• 22 days (FTE) plus bank holidays per annum plus birthday day off
• Additional holiday allowance increased in line with length of service
• A buy and sell holiday scheme of up to 3 days (FTE)
• On-site parking
• Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers