Job Description

Customer Consultant: Sales

Salary: £20,000 to £25,000
Location: Home-based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

These roles will be predominantly home-based. If you are  successful we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

Brightside is a fun and fast paced financial services business.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the Role

• Your main place of work will be at home. There will be some requirement to travel to our office if required for meetings etc. and therefore you will need to live within an hour of one of our offices in Bristol, Southampton, or Torquay.
• You’ll spend your time speaking to potential customers over the telephone, generating new business sales and helping them renew their existing policies.
• Sharing your knowledge on our insurance products and giving interested customers real reasons to buy
• Identifying opportunities to offer additional products and services
• It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling and working to targets.
• This a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that meets their individual circumstances
• You’ll work a 37.5-hour week. Our opening hours are Monday to Thursday 9am-7pm, Friday 9am-5.30pm and Saturday 9am – 1pm. You will be required to work one late shift per week from 10.30am – 7pm and one in four Saturdays from 9am – 1pm.

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will also have experience of working to targets in a sales-based environment but if you haven’t we will consider your application if you have experience of working in a fast paced environment with a focus on performance.

You will:

• Be a strong communicator with the ability to adapt your style to each customer
• Enjoy working to and exceeding performance targets and closing sales
• Be energetic and have a positive approach to problem solving
• Have the ability to manage your own workload, be organised and understand how to prioritise
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is, you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be based in a virtual classroom and some on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.

• You will also receive a wide range of benefits:
• You’ll start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You’ll also get access to the 24/7 Employee Assistance Programme.

Job Title: Customer Service Manager

Salary: Dependent on experience

Location: Predominantly home-based

Hours: Part-time hours

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

This role will be predominantly home-based but you will be required on occasions to travel to our offices for meetings etc. and so you will ideally live within an hour of our offices (Bristol, Southampton or Torquay).  

About the role

If you’re an experienced people leader, let’s talk! You’ll need to be passionate about getting the best out of your team and demonstrate the right behaviours to be a real role model to our people.

At Brightside our customers are truly at the heart of everything we do and our people live and breathe this so you’ll need to as well. You’ll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day to day role that deliver real business benefit.

Day to day you’ll be managing a team of between 10 – 14 Customer Consultants within a contact centre environment. Your team spend most of their time speaking to new or existing customers discussing their insurance needs.

The key elements of your role will include:

• Leading and supporting a team of front-line Customer Consultants to provide exceptional customer service and KPI’s.
• Develop and maintain high levels of team member motivation and morale.
• You’ll build positive relationships across the team; creating an environment that facilitates strong performance and increases profitability.
• You will regularly meet and communicate with your team to engage and motivate them as individuals to achieve specific and agreed targets.
• We’ll need you to ensure that the team provide exceptional customer service and that we meet and exceed agreed SLA’s.
• You will be accountable for monitoring & managing performance to keep your team on track, recognising achievements and tackling under performance.
• You will coach and develop to equip your team with the skills, knowledge and behaviours required to increase capability and raise performance standards/targets.
• It will be your responsibility to stay up to date with new initiatives to interpret and pass on new product/technical/customer and organisational developments and cascade this to your team.
• Ensuring and monitoring team performance relating to regulatory requirements and ensuring this is embedded throughout the team will be key.
• Other responsibilities as reasonably required.

About you

• Experience of managing a team within a contact centre environment
• Strong performance management skills
• Excellent customer service skills and experience and experience of dealing with escalated complaints
• Experience of leading, developing, engaging and coaching a contact centre team
• Ability to analyse performance data and provide recommendations
• Strong verbal communication skills with the ability to adapt your style when needed
• Ability to work under pressure in a target driven environment
• Effective multi-tasking skills with the ability to manage a large and varied workload
• It would be an advantage if you have experience of working within the Insurance/Financial services industry however this isn’t essential.
• Ability to work independently and virtually, both personally and as a leader.
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of virtual and on the job training, which will all be completed remotely. But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

Job Title: Resourcing Partner

Salary: Dependent on experience

Location: Home based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference; a difference for our customers and for our business and so we have created an environment which empowers individuals and rewards hard work.

This role will be predominantly home-based but you will be required on occasions to travel to our offices for meetings etc. and so you will ideally live within an hour of our Bristol office.  

About the role

We are looking for an experienced Resourcing Partner to join the Recruitment Team on a full-time permanent basis. Reporting into the Head of Talent and Resourcing, you will be joining a small team that operate a successful direct sourcing model to recruit into all areas of the business. You will have responsibility for managing the end to end recruitment process on specialist roles within our Technology, Trading, Finance, Change, Compliance and Marketing departments as well as supporting on recruitment within our multi-site contact centre operation.

You will work closely with key stakeholders, provide expert knowledge and share best practice on all recruitment activity.

The key elements of your role will include:

• To source, attract, screen, select and on-board talented individuals across all areas of the business
• To provide comprehensive end to end recruitment delivery at a range of levels by sourcing via direct channels
• Use a variety of recruitment methods, including market mapping and LinkedIn Recruiter, to ensure a thorough understanding of competitor market to assist in headhunting of senior hires
• Conduct screening interviews for direct candidates / provide feedback / issue psychometric tests
• Work with management to identify recruiting needs, develop effective recruiting plans and strategies, as well as provide regular updates and feedback to hiring managers
• Review CV’s and qualifications to determine suitability of candidates
• Schedule and coordinate interviews with hiring managers, both face-to-face and virtually
• Provide candidate feedback after interviews
• Manage the job offer including negotiation and administration
• Comply with all relevant legislative and legal requirements, including industry regulations, employment law, data protection and health & safety

About you

• An excellent understanding and proven experience of successfully using a variety of sourcing methods and advertising channels
• Experience of managing the full recruitment cycle either in-house or agency side
• Excellent interpersonal and relationship building skills with the ability to influence and manage key stakeholders
• Strong planning and organisational skills
• Ability to work proactively and independently with minimal direction
• A passion for the candidate experience
• Ability to work virtually
• Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home.

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn

Customer Consultant – Service
Salary: 17k to 22k 
Location: Home-based

About the Team

Please note due to current situation in relation to Covid-19 our offices are currently closed and therefore our interview processes have been adapted to allow recruitment to continue virtually. These roles will be predominantly home-based therefore we are offering a flexible working pattern to suit your lifestyle and support a work life balance.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the role

• You will take inbound calls from our customers helping them with queries about their existing policies.
• You’ll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
• Using your product knowledge and customer service skills you’ll resolve and offer solutions
• Building rapport and understanding each customer’s requirements you will seek opportunities to up sell or cross sell when appropriate.
• You will also be required to support customers who are unable to complete our online journey for setting up new policies or renewing their existing policies.

You’ll work a 37.5-hour week. Our opening hours are Monday to Friday 9am - 6pm (9-5pm & 10-6pm)  and one in three Saturdays from 9am – 1pm (when working the Saturday you will have a half lieu day in that week)

About You

• Whilst working remotely definitely has its benefits we have learnt that it isn’t for everyone so you must be comfortable working independently and without a physical team around you.
• Experience of working in a fast-paced customer service environment with excellent customer service skills.
• You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• You will need to be enthusiastic and engaging with a positive attitude and approach.
• It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets
• You’ll need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by ‘googling’ internet speed test and select the ‘Run Speed Test’ button.

What is in it for you?

We will provide you with the training and support you need, so you will really understand the ins and outs of the products we provide. Your initial training will be a mixture of virtual and on the job training, which will all be completed remotely.  But our investment in you does not stop there! We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

If you are successful, we will provide you with the necessary, IT equipment to carry out your role from the comfort of your own home. You will be required on occasions to travel to one of our offices for meetings etc. and so you will ideally live within an hour of one of our offices in Bristol, Southampton, or Torquay.  

You will also receive a wide range of benefits:

• You will start on 22 days’ holiday (plus bank holidays) and this will increase with your length of service
• If you need more holiday you have the option to buy up to 3 additional days
• And you will never have to work on your birthday!
• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• We give you access to a discount site for things like eating out, health and leisure, family fun and more
• Access to hundreds of pounds’ worth of health care and treatments via our Health Cash Plan
• You will also get access to the 24/7 Employee Assistance Programme.

To find out more about what it is like to work at Brightside check out our dedicated careers pages on Facebook, Instagram, and LinkedIn