If you have an accident
When you call, please have ready your current Certificate of Motor Insurance, details of the driver if other than yourself, your van, and details of the incident itself. If your claim is due to theft, attempted theft or vandalism you must also inform the police and obtain a crime reference number.
When you call the helpline, operators will take down full details of the incident and will provide every assistance to ensure the least inconvenience to you, and through the use of the extensive approved repairer network, can ensure (if your cover is relevant) a fast and efficient repair.
The 24 hour claims helpline will be able to give you access to the approved repairer network. The benefits of using the approved repairer network will depend on the level of policy cover you selected but can include:
• courtesy van while your van is being repaired for incidents that are clearly non fault.
• free collection and re-delivery
• free van cleaning service
• repairers’ work guaranteed
Your claim and claims made against you, will be dealt with as quickly and fairly as possible.
Regardless of blame it is important that you take the following action:
Stop as soon as possible, in a safe place (if you have a warning triangle, place it well before the obstruction). If anybody has been injured, call the police and ambulance service.
Do not admit responsibility, either verbally or in writing. Instead, ask any other person involved in the accident to contact the 24 hour claims helpline.
By getting the other person(s) involved in the accident to ring the 24 hour helpline you will give him/her the opportunity of obtaining our assistance in progressing repairs and assisting with the settlement of the case.
If for any reason you have not been able to exchange details with other drivers or owners of property or you were in collision with an animal, you must report the accident to the police as soon as possible and certainly within 24 hours of the accident.
Make a quick sketch of the direction and final position of each vehicle (it is worth keeping a pen and paper in your van).
• the vehicle registration number, name, address and telephone number of any other drivers involved in the accident.
• the number of passengers in each vehicle.
• the name and address of anyone who is injured (or suggesting they have been injured).
• the name, address and telephone number of any witnesses to the accident.
• the name, telephone number and constabulary of any police officer who attends the accident.
Take a photo:
If you have a mobile phone with you and it is fitted with a camera, try and take photographs to support the positions of the vehicles and the extent of damage.
You must give your own details to anyone who has reasonable grounds for requesting them.