Customer Operations

 

 

 

 

 

 

 

 

 

 

 

Customer Operations

 

Our Customer Operations department is made up of three teams, Sales & Renewals, Service and Operational Support, and is based across our three sites; Bristol, Southampton and Torquay.

 

We pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well.

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Sales and Renewals

Working in the sales and renewals team, you’ll spend your time speaking to potential customers over the telephone, sharing your knowledge on the insurance products we offer and giving interested customers real reasons to buy. You’ll need great communication skills, be passionate about people and taking the time to understand each situation.


IMage 2 half test
IMage half test

Customer Service

Our customer service team take inbound calls from our customers who have queries about their existing policies. Whether it’s a name or address change to something more complex in this role, you will use your product knowledge and customer service skills to resolve and offer solutions, building rapport and understanding the customer’s requirements so you can upsell or cross-sell when appropriate.

Operational Support

Our Operational Support team support our customers and contact centre with a variety of more complex queries relating to validations, fraud and complaints. They also ensure that we are meeting the required regulatory requirements when we are communicating with our customers through quality assurance activities.

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